Privacy Policy — Silva Essence Ltd

1. Who We Are

Silva Essence Ltd ("Silva Essence", "we", "us", "our") is a company registered in England and Wales. We operate the website silva-essence.com and provide wholesale fragrance and cosmetics supply services.

For privacy enquiries, contact us at: [email protected]

2. What Data We Collect

We may collect the following personal data when you use our website or contact us:

Name and job title
Business name and contact details
Email address
Enquiry content submitted via our contact form
Technical data such as IP address, browser type, and pages visited (via cookies)

3. How We Use Your Data

We use your personal data for the following purposes:

Responding to wholesale and trade enquiries
Processing trade account applications
Sending relevant communications where you have consented
Improving our website and user experience
Complying with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases (UK GDPR Article 6):

Consent — where you have given explicit consent (e.g., newsletter sign-up or cookie consent)
Legitimate interests — for responding to business enquiries and improving our services
Contract — where processing is necessary to fulfil a supply agreement
Legal obligation — where required by law

5. Data Sharing

We do not sell your personal data to third parties. We may share data with:

Service providers acting as data processors on our behalf (e.g., email services, analytics)
Legal authorities where required by law

Any third parties we engage are required to maintain appropriate data protection standards.

6. Data Retention

We retain personal data only for as long as necessary. Enquiry data is typically held for up to 3 years unless an ongoing commercial relationship is established. You may request deletion at any time.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Rectify inaccurate data
Request erasure of your data
Object to processing
Withdraw consent at any time
Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, email us at: [email protected]

8. Cookies

We use cookies to improve website functionality and analyse traffic. See our Cookie Policy for full details.

9. Changes to This Policy

We may update this policy periodically. Material changes will be communicated via this page. Continued use of our website constitutes acceptance of the current policy.